Frequently asked questions

The most asked questions by our clients:

What is the setup time of the virtual private server (VPS) ?

All of our VPS are instantly activated as soon as your payment received, for more info check out our instant vps features.

Is there any setup fee ?

We do not charge a setup fee for any of our services.

I have received the VPS information but i'm unable to connect

After you receive the VPS information please allow 30 minutes for OS installation to finish before trying to connect. If you are still not able to connect after 30 mins please contact our support.

How can I connect to my windows and linux vps ?

Please make sure to checkout our tutorials section where you can find a detailed tutorial on how to connect to your windows/linux vps.

What is the difference between a vps and a dedicated server ?

Please make sure to checkout our tutorials section where you can find a detailed tutorial on how to connect to your windows/linux vps.

How can I reinstall my vps ?

Please make sure to checkout our tutorials section where you can find a detailed tutorial on how to connect to your windows/linux vps.

Is streaming and shoutcasting allowed ?

Yes, but it is not advised. Dedicated servers are recommended for streaming.

Is Port 25 Open ?

Yes, Port 25 is open on our vps, however it is limited to avoid spammers. For more information check our terms of service.

Do you provide any Trials ?

No we do not provide any trials, we have very limited quantities.

I have bought a VPS but I am not getting the promised speed ?

A VPS does have private resources but it is still on a shared port of other users as well. During peak times, speed can decrease. If you want dedicated port then please buy our dedicated servers.

Are Virtual Private Servers Managed ?

No, All Of Our Services Are Unmanaged.

Are All IPs Whitelisted ?

We never guarantee that the given IP Address will be fully whitelisted. Since our VPS subnets are heavily used, you might encounter some blacklist. If you would like a clean whitelisted IP then Dedicated Servers is your choice.

Do you provide backup for the vps ?

All of our vps nodes are raid configured, although the risk is always there. Our default backup service is provided as a courtesy. Make sure to checkout our terms of service for more information about our backup policy.

Do you provide any panel with your vps ?

Yes, when you purchase our vps service, you get access to our vps panel where you can manage your own server.

1- What is the setup time of the dedicated server ?

Our dedicated servers can take up to 48 hours for delivery, but it is usually delivered within 12 hours.

2- Is there any setup fee ?

We do not charge a setup fee for any of our services.

3- Is streaming and shoutcasting allowed ?

Yes, make sure to check if the bandwidth is enough for your usage. You can upgrade bandwidth at anytime.

4- Do you provide any Trials ?

No we do not provide any trials, we have very limited quantities.

4- Are Dedicated Servers Managed ?

No, All Of Our Dedicated Servers Are Unmanaged.

5- Are All IPs Whitelisted ?

Yes, With Every Dedicated Server Purchase you receive clean ipv4 address.

1- What forms of payment do you accept?

With Hostshield LTD, you can buy a vps with perfect money, bitcoin, credit card and paypal.

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